Answers to FAQs

General Information

General Information

General Information

  1. How do I reconnect my mobile service online?

    To reconnect your service on the same device you had when you suspended your service, follow the steps below. If you’d like to reconnect your service but use a different device, refer to our FAQ on reconnecting service on a different device.

    To reconnect your service:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for.
    3. Click Next.
    4. Click Submit to reconnect service for the same device.

    You’ve successfully reconnected service. A confirmation page will display indicating your service has been reconnected.

  2. How do I reconnect mobile service online for a different device than I had before service was suspended?

    To reconnect service online for a different device than you had before:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for.
    3. Click Next.
    4. Click I have a new or replacement phone that I would like to reconnect service by activating my replacement phone.
    5. Click Submit.
    6. Select the device you want to replace and click Next.
    7. Follow the steps to back up your contacts if necessary, otherwise click Next.
    8. Enter the device's ESN/MEID in the New ESN/MEID field.
    9. Click Continue.
    10. If you are prompted to add features, follow the onscreen steps until you reach the confirmation page.

    You’ve successfully reconnected service on a different device.

  3. How soon will I be able to use my service after it has been reconnected?

    It may take up to an hour to reconnect service.

  4. When my service is reconnected, will I be charged to re-download any apps I removed from my device before I suspended service?

    Yes, you’ll be charged for the data used to download the app, according to your data plan.

Home