Answers to FAQs

General Information

General Information

General Information

  1. How do I reconnect my mobile service online?

    To reconnect your service on the same device you had when you suspended your service, follow the steps below. If you’d like to reconnect your service but use a different device, refer to our questions on reconnecting service on a different device.

    To reconnect your service:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for.
    3. Click Next.
    4. Click Submit to reconnect service for the same device.

    You’ve successfully reconnected service. A confirmation page will display indicating your service has been reconnected.

  2. How do I reconnect mobile service online for a different device or SIM Card than I had before service was suspended?

    To reconnect service online for a different device or SIM Card than you had before:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for.
    3. Click Next.
    4. Click I have a new or replacement phone that I would like to reconnect service by activating my replacement phone.
    5. Click Submit.
    6. Select the device you want to replace and click Next.
    7. Follow the steps to back up your contacts if necessary. Otherwise, click Next.
    8. Enter the device's ESN/MEID in the New ESN/MEID field.
    9. Click Continue.
    10. If you are prompted to add features, follow the onscreen steps until you reach the confirmation page.

    You’ve successfully reconnected service on a different device.

  3. How soon will I be able to use my service after it has been reconnected?

    Your service will be ready to use within one hour of reconnecting.

  4. When my service is reconnected, will I be charged to re-download any apps I removed from my device before I suspended service?

    Yes, you’ll be charged for the data used to download the app according to your current data plan. However, in some cases, you may not be charged the price of the app again.

  5. Can I reconnect my mobile service online if I have a pending order on my account?

    No, if you currently have a pending order on your account, you won’t be able to reconnect your mobile service online until the pending order is complete.

    Note: An Account Owner or Account Manager can request a pending order to be removed from an account by calling Customer Service at (800) 922-0204. Learn more about account access roles. If a pending order is removed, then it’s canceled and the order will have to be placed again.

  6. What if I find my lost device after already resuming service on a different device?

    The lost device you found will still be blocked from connecting to our network, so simply switching service to that device won’t work.

    Call Customer Service at *611 on your mobile phone, and they’ll be able to remove the block. Once that’s complete, you’ll have the option of switching service to that device.

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